Teleperformance hiring Freshers and Experienced candidates for Support role In Qatar

November 13, 2024

Teleperformance hiring Freshers and Experienced candidates for Support role In Qatar

Job Description

Teleperformance is a leading global provider of customer experience management solutions. With a strong presence in over 80 countries, we deliver exceptional services to clients across various industries. We are committed to creating a positive work environment and providing excellent growth opportunities for our employees.

Position Overview

We are currently seeking a motivated Resolution Expert to join our team. As a Resolution Expert, you will play a critical role in resolving customer issues and ensuring customer satisfaction. This is a full-time position with rotational shifts and offs.

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Responsibilities

Address customer queries and concerns promptly and professionally.
Provide effective resolutions to customer issues, ensuring high customer satisfaction.
Handle a high volume of customer interactions via phone, email, and chat.
Collaborate with internal teams to escalate and resolve complex customer cases.
Maintain accurate and detailed records of customer interactions and solutions provided.
Ensure adherence to company policies and procedures while delivering exceptional service.
Stay updated on product knowledge and industry trends to provide accurate information to customers.
Assist in training new team members and sharing best practices.

Requirements and Qualifications

High school diploma or equivalent. Undergraduates and graduates are welcome to apply.
Strong verbal and written communication skills in English.
Excellent problem-solving and decision-making abilities.
Ability to work effectively in a fast-paced and dynamic environment.
Proficient computer skills and familiarity with customer service software.
Self-motivated with a strong customer-centric mindset.
Availability to work 6 days a week, including rotational shifts and offs.
Freshers are encouraged to apply.
Must have a stable internet connection with the following system configuration:
Processor: Intel Core i5 or equivalent.
RAM: 8GB.
Internet Speed: Minimum 25Mbps download and 25Mbps upload.
USB Headset.
Webcam.
Battery Backup (optional for laptop users but mandatory for desktop users).
How to Apply
Interested candidates can submit their CV to 9713077857 or email it to [company email address].

Company Benefits

Competitive salary based on experience and qualifications.
Full-time employment with permanent status.
Opportunities for growth and career development.
Positive work environment with a diverse and inclusive culture.
Comprehensive training and ongoing support.
Access to employee benefits and perks.
About the Company
Teleperformance is a leading BPO/Call Centre company specializing in customer experience management. Our Customer Success, Service & Operations department is dedicated to providing exceptional support and ensuring customer satisfaction. Join our team and become a part of our success story!

Note: Only shortlisted candidates will be contacted for further assessment.

Teleperformance hiring Freshers and Experienced candidates for Support role In Qatar

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

DISCLAIMER

Teleperformance hiring Freshers and Experienced candidates for Support role In Qatar

Job Description

Position Overview

Other Jobs You May Be Interested In

Responsibilities

Requirements and Qualifications

Company Benefits

Teleperformance hiring Freshers and Experienced candidates for Support role In Qatar

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

5. HOW DO YOU PROCESS INFORMATION?

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

8. HOW TO PRIORITIZE WORK?

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

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