Remote Benefits Customer Service Representative in Minneapolis, MN id-15814

Remote Benefits Customer Service Representative – A-Line Staffing Solutions – Minneapolis, MN – work from home job

Company: A-Line Staffing Solutions

Job description: A-Line Staffing is hiring a Remote Benefits Customer Service Representative in the Minneapolis, MN USA 55437 area

If interested, please contact Anxhela to be considered immediately!

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Location:

  • On-site day one
  • Afterwards, remote

Schedule:

  • 32 to 40 hours per week with possibility for overtime

Pay Rate:

  • Minneapolis, MN / Shifts: Must be flexible between 7a-7p
  • Regular Pay: 18.00
  • Bilingual Pay: 18.75

Job Description:

  • Quickly build rapport and respond to (Spanish) speaking customers in a compassionate manner by identifying and exceeding expectations by responding in a respectful accurate timely manner
  • Consistently meeting commitments via phone email and instant message
  • Ability to customize customer service approach to meet all types of member communication styles and personalities while maintaining professionalism and diplomacy during difficult calls
  • Handle confidential information with sensitivity and discretion in accordance with HIPAA and Data Privacy laws and company data security requirements
  • Skillfully translate health and welfare and pension terms complex plan information and processes into simple explanations and instructions that customers can understand and act upon.
  • Read and understand client’s plan documents and online knowledgebase tools while collecting relevant information to determine immediate requests/questions and also to anticipate the future needs of the member
  • Demonstrate knowledge understanding and compliance with company and client procedures and guidelines providing appropriate and accurate information
  • Maintain and document complete and accurate call and case notes in English is a professional manner
  • Regularly participate in team meetings and training
  • You will spend the majority of your time assisting customers
  • Perform other duties as assigned

Job Description:

  • Quickly build rapport and respond to (Spanish) speaking customers in a compassionate manner by identifying and exceeding expectations by responding in a respectful accurate timely manner
  • Consistently meeting commitments via phone email and instant message
  • Ability to customize customer service approach to meet all types of member communication styles and personalities while maintaining professionalism and diplomacy during difficult calls
  • Handle confidential information with sensitivity and discretion in accordance with HIPAA and Data Privacy laws and company data security requirements
  • Skillfully translate health and welfare and pension terms complex plan information and processes into simple explanations and instructions that customers can understand and act upon.
  • Read and understand client’s plan documents and online knowledgebase tools while collecting relevant information to determine immediate requests/questions and also to anticipate the future needs of the member
  • Demonstrate knowledge understanding and compliance with company and client procedures and guidelines providing appropriate and accurate information
  • Maintain and document complete and accurate call and case notes in English is a professional manner
  • Regularly participate in team meetings and training
  • You will spend the majority of your time assisting customers
  • Perform other duties as assigned

Requirements

  • Must have High School Diploma or GED
  • Looking for any various experience, preferably in Customer Service or Call Center!
  • High School Diploma or GED
  • Attendance is mandatory for the first 90 days

If interested, please contact Anxhela to be considered immediately!

Expected salary:

Location: Minneapolis, MN

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

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When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

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8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

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This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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