Port Operations IT Manager id-13309

JOB PURPOSE MSC's cruise division is constructing a state-of-the-art purpose-built mega cruise terminal at Port Miami designed to process 36,000 guests in a single day.

The terminal will be privately operated and will include cutting edge technology in the cruise sector, including the latest features in biometric and facial recognition for guest processing and a design-built automated baggage handling system. MSC Cruises USA also operates in North America out of several ports including Miami, Port Canaveral, NYC, Ocean Cay (Bahamas) with additional locations under development.

While keeping the Miami terminal as the top priority, Port Operations IT Manager will also lead the effort to optimize IT services for these locations, ensuring that the systems and technology required to embark and disembark passengers is installed and operating correctly. The Port Operations IT Manager will be customer obsessed, be accustomed to taking a highly collaborative approach; and driving a culture of continuous improvement.

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Reporting solid line to the MSC Cruises USA Director of IT and dotted to the SVP Port Operations, the Port Operations IT Manager will: KEY ACCOUNTABILITIES Lead the MSC Miami Terminal IT processes and function. Manage end-to-end ship-to-shore, check-in setups/technologies.

Troubleshoot and respond to outages or other failures, including day of embarkation and/or disembarkation. Assist senior management in planning contingency plans for the terminal. Assist senior management by collecting requirements for the implementation of desired IT service programs, including crisis recovery programs.

Ensure there is seamless communication between IT Operations, Port Operations and the ship operations, especially in cases which affect the ship's departure time. Review and ensure that the company's IT operational guidelines are embedded in IT contracts for hardware, software and managed services. Liaise with Newbuild/Commercial Development/Marine/Risk Management and other business units regarding port infrastructure, ship operations, future & current port development. Actively participate in negotiations and IT contract management. Build and maintain relationships with vendors supporting infrastructure, hardware and networks. Provide reports to IT management on facility preparedness and viability to support IT services.

Report to senior IT management all current IT operations status through regular real-time communication and by issuing periodic reports. Implement and manage documentation of internal processes. Ensure all IT solutions and services, provided by service providers, are in compliance with MSC IT operational policies & procedures.

Port Operations IT Manager id-13309

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