Inside Manager, Customer Success - Remote | US id-16051

Job Overview

Join our innovative and rapidly expanding organization committed to revolutionizing education on a global scale. We are seeking an energetic and customer-centric Inside Customer Manager who will be instrumental in cultivating robust relationships with our clients, ensuring their success and satisfaction. This role presents a unique opportunity to contribute to an organization making a meaningful impact for millions of students and educators worldwide. As part of our remote team, you will be pivotal in enhancing customer engagement, driving product adoption, and supporting clients in reaching their educational objectives.

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Key Responsibilities

  • Establish and nurture strong connections with customers via email, Zoom, social media, and chat, facilitating optimal use of our solutions.
  • Navigate clients through the subscription renewal process, addressing any challenges while identifying growth opportunities within accounts.
  • Serve as a trusted advisor, providing insightful recommendations and guidance to empower customers in achieving their goals.
  • Communicate valuable feedback to leadership aimed at refining processes, automating tasks, and enhancing the overall customer journey.
  • Achieve renewal and expansion targets to ensure the sustained success of your designated customer base.
  • Collaborate effectively to meet annual goals as outlined in Customer Management Expectations.

Required Skills

  • At least one year of experience in a sales, school administration, or client-focused role, preferably within a fast-paced environment (experience in SaaS or startups is advantageous).
  • A strong desire to assist customers in overcoming hurdles and realizing their aspirations.
  • A consultative approach with a problem-solving mindset capable of identifying customer needs and delivering tailored solutions.
  • Excellent communication skills with the ability to articulate the advantages of our offerings clearly.
  • An inquisitive nature with a keen interest in learning and asking perceptive questions to better understand customer challenges.
  • Self-motivated and able to work independently while being an effective team collaborator.

Qualifications

  • A positive, adaptable attitude thriving in a dynamic, goal-driven environment.
  • Minimum one year of demonstrated success in customer management or sales roles (preferably in K-12 EdTech or SaaS).
  • Proven track record of meeting and exceeding renewal and expansion objectives.
  • Familiarity with the education system’s purchasing processes and key decision-makers.
  • Strong proficiency with CRM tools, marketing automation software, and virtual communication platforms.
  • Exceptional written and verbal communication skills.
  • A relevant bachelor’s degree.

Career Growth Opportunities

We offer significant opportunities for continuous professional development and skill enhancement in a collaborative environment that aims to achieve shared success.

Company Culture and Values

Become a part of a diverse and passionate team dedicated to making a substantial impact in the field of education. Enjoy a transparent and vibrant work culture that empowers every team member to emerge as a leader within the organization.

Why Join Us?

If you are eager to embrace a new challenge and positively influence the lives of millions through education, this is the role for you! We are proud to be an equal-opportunity employer and welcome applications from all qualified individuals. If you require any accommodations, please feel free to inform us.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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