Customer Support Specialist (Remote) - Chewy id-12950

Description

Chewy, a leader in the pet care industry, is seeking passionate and driven individuals to join our Customer Support Specialist team. This is a fully remote role, offering flexibility and the opportunity to work from the comfort of your home while helping pet parents deliver exceptional care for their furry friends.

As a Customer Support Specialist, you'll be the front-line hero, assisting customers with inquiries, troubleshooting issues, and providing product recommendations with a focus on delivering a friendly, empathetic, and positive experience. Your role will involve solving customer problems, managing orders, and ensuring that every interaction reflects Chewy’s dedication to quality and service.

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Responsibilities:

  • Provide outstanding support to customers via phone, email, and chat.
  • Resolve customer inquiries, concerns, and technical issues in a timely and efficient manner.
  • Process orders, returns, and exchanges with accuracy and care.
  • Offer product recommendations based on customer needs.
  • Maintain up-to-date knowledge of Chewy’s products, policies, and services.
  • Ensure customer satisfaction and enhance their experience with Chewy.

Qualifications:

  • High school diploma or equivalent (Associate’s or Bachelor’s degree preferred).
  • Excellent communication skills, both written and verbal.
  • Ability to handle customer inquiries with patience and empathy.
  • Previous customer service experience is a plus, but not required.
  • Strong problem-solving skills and the ability to work independently.
  • Comfortable working in a fast-paced, remote environment.

Why Chewy?

  • Competitive Pay: We offer a competitive salary and performance-based incentives.
  • Benefits: Comprehensive benefits package, including health, dental, and vision insurance.
  • Remote Flexibility: Work from anywhere, and achieve a healthy work-life balance.
  • Growth Opportunities: We support your career development and offer internal advancement.

Join us in making a difference in the lives of pets and their owners. Apply now to be part of the Chewy team!

Customer Support Specialist (Remote) - Chewy id-12950

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