Chesapeake, VA - Work from Home Customer Service Representative ID-16381

About 

Stride 2 Hire works with our Premier partner, Parkes & Co., who connects small call center companies, run by people like you, to prestigious Fortune 500 clients through a virtual platform. Parkes & Co. provides the clients, you provide the service. YOU have the power to choose your clients, and schedule from the comfort of your own home. You have the opportunity to live your work from home dream. When you own your own business, you're the boss.

WHAT TO EXPECT

What's Needed to Provide Customer Support for this Client

- Assisting callers with billing inquiries
- Determining offerings customers are missing
- Making upgrade and add-on service recommendations
- Ensuring First Call Resolution (FCR) and complete            Customer Satisfaction (VOC)
- Coding sales accurately and completely

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WHAT IT TAKES TO SUCCEED:


Must-Have Qualities and Capabilities

- Familiarity with company processes and policies
- Clear, confident and professional communication skills to build trust and rapport
- Understanding of "client call flow"
- Quick-thinking management of client needs
- Assertiveness to promote additional products and services
- Empathy and a sincere desire to assist and prioritize the customer
- Tenacity to understand and deliver on customers' needs

 
EDUCATION NECESSARY:


No degrees necessary - great work from home opportunity for anyone who is ready to start a business and be their own

boss.


WHAT YOU'LL BE DOING:


Providing great inbound, billing customer service calls.


WHAT YOU NEED TO GET STARTED:


- Apply

- A computer

- High Speed wired Internet (No WiFi)
- Phone with headset
- Pass a background screening

This is not an offer of employment.


RequirementsBackground Screening

Have no felonies or fraudulent behaviors.

PC Requirements

A desktop/tower computer with a separate monitor is recommended.
Dual boot machines, Netbooks, and Tablets are prohibited from use.
All-in-One computers are not currently compatible with any client programs.


  • CPU Speed
    • Dual-core 2.8 GHz or better or
    • Intel i class or AMD Phenom X2 class or better
    • Atom, Celeron, Pentium and Opteron processors are notpermitted
  • Hard Drive 20 GB or more of available space
    • 60 GB or more of total space
  • Memory 4 GB of RAM or better
  • Operating System Windows 7 or Windows 10
    • Windows 8/8.1 not supported by some clients
  • Standard Connection and Speed Hard-wired connection (no wireless)
    • Minimum 10 mbps download / Minimum 3 mbps upload
    • Maximum Latency Threshold 120 milliseconds (ms)
  • Monitor Recommendations
    • 1280 x 1024 (SXGA) screen resolution
    • 1920 x 1080 (Full HD or 1080p)
    • Dual monitors may be required on some client programs

Mac Requirements

Macs must have an Ethernet port
MacBook Air and Mac USB-C ports will not be supported
Boot Camp and a licensed version of Windows (please see page 2 for acceptable Windows
operating systems) MUST be installed.

Accessories, Software and Internet/Phone Service Providers

REQUIRED ACCESSORIES

  • USB headset with microphone (required for Certification)
    • Logitech, Plantronics, Microsoft, or similar brands recommended.
                  Suggestions:
                   Plantronics PLNAUDIO478 USB
                   Logitech USB H570e
                   Jabra UC VOICE 150
  • Hard-wired Telephone and headset (required for Production/Servicing)
    • Plantronics S12 or similar recommended
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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