Walmart Remote Customer service jobs -id-14098

Description

Walmart is seeking dedicated and customer-focused individuals to join our team as Remote Customer Service Representatives. This is an exciting opportunity to work with a world-renowned retail company while enjoying the flexibility of working from home.

As a Remote Customer Service Representative, you will be the voice of Walmart, assisting customers with inquiries, troubleshooting issues, and providing exceptional service. Your efforts will help maintain the high standards of customer satisfaction Walmart is known for.

Responsibilities:

  • Handle inbound and outbound customer calls regarding orders, returns, and product inquiries.
  • Provide detailed information about Walmart products, services, and policies.
  • Assist customers with navigating the Walmart website and mobile app.
  • Resolve issues in a timely and professional manner, ensuring customer satisfaction.
  • Document customer interactions and escalate complex issues as needed.
  • Meet performance goals and targets related to response time, customer satisfaction, and quality standards.

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Requirements:

  • High school diploma or equivalent.
  • Previous customer service experience is a plus, but not required.
  • Excellent verbal and written communication skills.
  • Ability to work independently in a remote environment.
  • Strong problem-solving skills and the ability to think on your feet.
  • Basic computer skills and familiarity with online tools and systems.
  • Availability to work flexible hours, including evenings, weekends, and holidays.

Benefits:

  • Competitive pay and performance-based bonuses.
  • Health, dental, and vision benefits for full-time employees.
  • 401(k) with company match.
  • Paid time off and holiday pay.
  • Employee discounts on Walmart products.
  • Training and professional development opportunities.

How to Apply:

If you’re passionate about helping others and are looking for a rewarding remote position, we encourage you to apply today. Join Walmart’s customer service team and be part of a global company that values its associates and customers.

 Walmart Remote Customer service jobs -id-14098

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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