Senior Learning Experience Designer, Partner Enablement id-12503

December 21, 2024

✍🏽 About Writer

Writer is the full-stack generative AI platform delivering transformative ROI for the world’s leading enterprises. Named one of the top 50 companies in AI by Forbes and one of the best places to work by Inc. Magazine, Writer empowers hundreds of customers like Accenture, Intuit, L’Oreal, Mars, Salesforce, and Vanguard to transform the way they work.

Writer’s fully integrated solution makes it easy to deploy secure and reliable AI applications and agents that solve mission-critical business challenges. Our suite of development tools is powered by Palmyra – Writer’s state-of-the-art family of LLMs — alongside our industry-leading graph-based RAG and customizable AI guardrails.

Founded in 2020 with office hubs in San Francisco, New York City, Austin, Chicago, and London, our team of over 250 employees thinks big and moves fast, and we’re looking for smart, hardworking builders and scalers to join us on our journey to create a better future of work.

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📐 About this role

Can you build and teach world-class learning experiences? Do you love a challenge? Are you a professional who balances polish with iterative, fast-paced grit? We want to talk to you!

Writer is looking for a Sr. Learning Experience Designer to empower our partners via interactive, engaging learning experiences, both live and on-demand. For this role, we’re looking for a creative and polished learning experience designer who excels at ideating, developing and delivering learning products.

You’ll play a pivotal role in creating compelling partner certification experiences through formats such as virtual and live instructor-led training, self-paced e-learning, video job aids, assessments, and train-the-trainer programs. Your goal is to accelerate our partners through world-class, scalable education.

🦸🏻‍♀️What You'll Do

Create learning journeys for partners to up-level their sales and technical skills.
Design and develop written, video, and interactive content for self-service, live and virtual instructor-led, and tailored delivery.
Partner with cross-functional teams to up-level existing education for technical and sales partner personas.
Identify and fill gaps in our learning materials.
Deeply empathize with the challenges our partners face and advocate for new and exciting opportunities to meet their needs through education.
Use research-informed instructional strategies to design content.
Build an assessment and feedback culture that informs decisions with data.
Craft strong relationships across stakeholders.

⭐️What You’ll Need

You’re an accomplished and exacting designer who knows how to own their craft to build meaningful, concise, and effective learning experiences for external audiences.
You have 8+ years experience developing and delivering on-demand, VILT and ILT learning (scripts and self-serve resources as well as designing e-learning solutions using a combination of media, including text, graphics, animation, audio, video, and interactive facilitated content) with specific experience in:
- Partner or customer learning in enterprise software
- Backwards design
- Social and gamified learning
- Assessment design
You’re a compelling facilitator with experience in interactive and effective instruction.
You’re comfortable driving learning outcomes for generative AI, with recommended (but not required) experience in AI tooling and solutions.
You’re confident, and can easily build relationships with stakeholders and program managers.
You know your instructional design methodologies and UX design principles, and build polished learning content.
You have experience with common tools for design, authoring, voice-over and video creation.
You’re comfortable with experimentation, iteration and a fast-paced environment.
You prioritize self-awareness, feedback and growth.
You enjoy thinking about how to better organize processes and projects, and leading the way.
You’re naturally curious and love learning new things.

Note

Regular domestic and international travel required.
Work sample or portfolio required for application.

Curious to learn more about who we are and how we operate?

🍩 Benefits & perks

Generous PTO, plus company holidays
Medical, dental, and vision coverage for you and your family
Paid parental leave for all parents (12 weeks)
Fertility and family planning support
Flexible spending account and dependent FSA options
Health savings account for eligible plans with company contribution
Annual work-life stipends for:
- Home office setup, cell phone, internet
- Wellness stipend for gym, massage/chiropractor, personal training, etc.
- Learning and development stipend
Company-wide off-sites and team off-sites
Competitive compensation, company stock options and 401k

Senior Learning Experience Designer, Partner Enablement id-12503

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

DISCLAIMER

Other Jobs You May Be Interested In

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

5. HOW DO YOU PROCESS INFORMATION?

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

8. HOW TO PRIORITIZE WORK?

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

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