Reservation Agent id-12425

Job Description

Are you customer service oriented and looking to join an airline team? Alaska Airlines is the perfect place for you! We are currently seeking a Reservation Agent to join our team in delivering outstanding customer service to our loyal passengers. Our ideal candidate is passionate about creating unforgettable memories for our customers and passionate about the airline industry. To be successful in this role, you must possess a strong attention to detail, excellent communication skills, and the ability to multi-task in a fast-paced environment. We are looking for a team player who is comfortable interacting with customers and handling multiple inquiries at once. If you are someone who is eager to learn, organized, and able to work independently, we invite you to apply for this exciting role. We offer a comprehensive benefits package and the opportunity to join a growing and dynamic team.

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Responsibilities:

  1. Provide outstanding customer service to passengers by answering inquiries, resolving issues, and making reservations on behalf of the airline.
  2. Communicate effectively with passengers in person, over the phone, and via email.
  3. Maintain a positive and professional attitude while providing customers with accurate information.
  4. Utilize customer service skills to ensure a pleasant experience for passengers.
  5. Handle multiple inquiries and tasks simultaneously while ensuring accuracy and attention to detail.
  6. Remain up-to-date with airline policies and procedures, as well as industry trends.
  7. Assist with training and onboarding of new reservation agents.
  8. Monitor customer feedback and provide feedback to management.
  9. Take initiative to develop solutions to customer service issues.
  10. Adhere to all safety and security protocols.

Job Qualifications

·         Ability To Work In A Fast-Paced Environment

·         Excellent Communication Skills

·         Excellent Customer Service Skills

·         Ability To Multitask

·         Detail-Oriented

·         Knowledge Of Airline Industry And Policies

·         Computer Literate

·         Ability To Work Well With Others

Required Skills

·         Scheduling

·         Multitasking

·         Tracking

·         Assisting

·         Processing

·         Coordinating

·         communicating

·         Adapting

·         Answering

·         Verifying

·         Resolving

·         Updating

·         Investigating

·         Ticketing

·         Booking

Soft Skills

·         Communication

·         Leadership

·         Problem Solving

·         Time management

·         Interpersonal Skills

·         creativity

·         Organization

·         Critical thinking

·         Teamwork

·         Adaptability

Reservation Agent id-12425

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