Remote Job American Airlines (Customer Service) id-14518

Description

At American Airlines, we are more than just an airline. We are a global community that connects people, places, and experiences. With a legacy of service excellence and a commitment to creating exceptional customer experiences, we are looking for passionate and dynamic individuals to join our team as Remote Customer Service Representatives.

About the Role:
As a Remote Customer Service Representative, you will be the voice of American Airlines. Your role will focus on providing world-class customer service and support to travelers around the globe. You will assist with reservations, inquiries, travel changes, and provide solutions to ensure every customer journey is seamless and enjoyable.

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Key Responsibilities:

  • Answer inbound calls and provide prompt, professional customer support.
  • Assist customers with flight bookings, schedule changes, cancellations, and travel updates.
  • Resolve customer concerns and ensure their needs are met with care and accuracy.
  • Provide helpful information on American Airlines policies, travel requirements, and loyalty programs.
  • Work collaboratively with team members to deliver excellent service experiences.

What You Bring:

  • Strong communication and interpersonal skills.
  • Ability to remain calm, patient, and positive under pressure.
  • A high school diploma or equivalent; college degree preferred.
  • Previous customer service experience, preferably in travel, hospitality, or call centers.
  • Proficiency with basic computer applications and the ability to learn new systems quickly.
  • A quiet, distraction-free workspace with reliable high-speed internet.

What We Offer:

  • Competitive hourly pay with performance incentives.
  • Comprehensive benefits, including medical, dental, vision, and 401(k).
  • Travel privileges for you and your family to explore the world.
  • Paid training to ensure your success and growth within the role.
  • Opportunities for career development and advancement within American Airlines.

Why American Airlines?
Working with American Airlines means being part of a company that values diversity, inclusion, and the personal growth of every team member. Join us and be part of a team that connects people and places while building a meaningful career from the comfort of your home.
How to Apply:
If you are passionate about delivering exceptional customer experiences and want to grow with a world-class airline, we encourage you to apply today!

Remote Job American Airlines (Customer Service) id-14518

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