Remote Customer Service Representative -id-13195

Full Job Description

Remote Customer Service Representative

What will I do as a Remote Customer Service Representative?

Are you passionate about delivering exceptional customer service? Join our team as a remote Customer Service Representative, playing a vital role in supporting our customers, solving their issues, and upselling products and services that meet their needs.

You will represent one of the nation's largest brands handling inbound customer inquiries, providing solutions, and identifying opportunities to offer additional products and services.

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Key Qualifications

. Exceptional communication and active listening skills, with the ability to build rapport and handle difficult situations professionally; navigating multiple systems, and maintaining a positive attitude under pressure; quick-thinking problem solver; and self-motivated with a strong work ethic and effective time management in a home office setting.

. Sales-focused mindset: Proven ability to sell and upsell products/services while delivering excellent customer service.

. Customer service experience: Minimum 1 year in a customer service or sales role, with a minimum of 6 months in a call center virtual setting.

. Available for 12 weeks of paid training, with consistent 8-hour shifts scheduled between Sunday and Saturday, 07:00AM – 01:00AM CST.

. Available to work 8-hour shifts any day of the week, including weekends and holidays, between 07:00AM – 01:00AM CST.

. Must pass a background screening, be at least 18 years old, have a GED or High School Diploma, and be legally permitted to work in the United States.

. Afni is currently hiring in the following states. You must live in one of these states:

  • Alabama
  • oFlorida
  • Georgia
  • Kentucky
  • North Carolina
  • South Carolina
  • Texas

As a Remote Customer Service Representative, you get:

  • Fully remote, work-from-home environment with paid training and ongoing professional development
  • Competitive salary with sales commission/bonus opportunities and Holiday pay after 90 days of employment
  • Full time hours. 40-hour work week
  • Paid Time Off. Because rest isn't a reward – it's necessary for your wellbeing.
  • Medical, Dental and Vision Insurance. We will help cover the cost of your premium.
  • Tuition Reimbursement. Your goals are important, and we'll help you achieve them.
  • Referral Program. We have one of the most lucrative referral programs around.
  • Career Growth. Most of our senior leadership started as agents. We promote from within!

Key Role Responsibilities

. Deliver world-class customer service by responding to inbound calls, chat, email, and social media; providing product knowledge, troubleshooting issues, resolving customer concerns with empathy and efficiency; and identifying sales opportunities to proactively offer solutions that meet customer needs.

. Process orders, update customer accounts, and ensure accurate records in internal systems.

. Multitask effectively between handling customer inquiries and navigating internal systems.

. Meet or exceed performance metrics related to customer satisfaction, first-call resolution, and sales targets.

VHGen

What You Need to Thrive in Our Remote Environment:

. Cable or Fiber Internet Service only (no dial-up, DSL, satellite or cellular)

. 25Mbps Download/10Mbps Upload

. Ping Rate – Less than 100 ms

. A private workspace with desk/chair where surrounding noise (children, pets, people, electronics, etc.) cannot be heard or present during working hours.

. Ability to be on webcam during working hours

Why Afni?

Because with us, you matter. At Afni, you are not simply an employee, you're part of our culture. When you work here, you become part of the Afni culture and can take your career and your life where you want to go. Our employees want their careers to be more than just a series of jobs. This is where you make lifelong friendships, learn new skills, make an impact, have a little fun, and belong.

Learn more About Afni:

Check us out at: www.Afni.com. www.AfniCareers.com, or facebook.com/AfniUSA/

At Afni we provide equal employment opportunities to all qualified individuals. Employment is based upon personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, or any other protected characteristic as established by law. This policy of Equal Employment Opportunity applies to all policies and procedures relating to recruitment and hiring, compensation, benefits, termination, and all other terms and conditions of employment.

Remote Customer Service Representative -id-13195

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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