Remote- Customer Service / Live Chat Agents WFH -id-15974

Description

Are you passionate about providing exceptional customer service from the comfort of your own home? Do you thrive in a fast-paced environment and enjoy connecting with people? If so, we have the perfect opportunity for you!

Morrison Spowart is currently seeking Remote Customer Service / Live Chat Agents to join our team on a part-time basis. As a WFH (work from home) agent, you will have the flexibility to work from anywhere while still making a positive impact on our customers.

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**Job Overview:**

As a Remote Customer Service / Live Chat Agent, you will be responsible for assisting customers with inquiries, resolving issues, and providing top-notch support through live chat. You will serve as the first point of contact for our customers and play a crucial role in enhancing their overall experience with our company.


**Responsibilities:**

- Respond to customer inquiries promptly and professionally via live chat

- Provide accurate information about products, services, and policies

- Resolve customer issues and complaints in a timely manner

- Escalate complex issues to the appropriate team members

- Maintain a positive and empathetic attitude towards customers at all times

- Meet and exceed customer satisfaction goals


**Requirements:**

- Previous customer service experience is preferred

- Excellent communication skills, both written and verbal

- Strong problem-solving abilities and attention to detail

- Ability to multitask and prioritize in a fast-paced environment

- Proficiency in using live chat platforms and CRM systems

- High-speed internet connection and a quiet workspace

- Must be available to work flexible hours, including evenings and weekends


Please note that Morrison Spowart adheres to Equal Employment Opportunity guidelines and does not inquire about criminal backgrounds during the hiring process.


Salary Range: $15 to $25 per hour


If you are ready to take on a rewarding customer service role from the comfort of your home, apply now to join our team as a Remote Customer Service / Live Chat Agent!

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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