Remote call center

American Home Design is hiring Full-time and Part-time Remote Call Center Agents to schedule appointments for our sales team.

Our agents are responsible for making outbound calls to potential customers who have shown some interest in our products and scheduling a free consultation with them.

We have a robust marketing program that brings in new leads everyday. We are looking for experienced sales professionals who want a great opportunity while working remotely with a fun team!

Are you pleasantly persuasive? Do you enjoy talking on the phone? Are you self-motivated and want to be rewarded for your efforts?

If so, this position could be a great fit for you!

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Job Responsibilities :

  • Make 25-35 outbound calls each hour to prospects by telephone to schedule appointments.
  • Utilize our scripts to engage, excite, and persuade homeowners on why they should get more information.
  • Overcome objections with provided rebuttals.
  • Maintain a positive, can-do attitude in the face of rejection.
  • Reach and exceed weekly and monthly appointment goals.
  • Make notes in our CRM regarding your conversation

Job Requirements :

  • Must have a quiet space to work and talk on the phone while at home.
  • Must have your own computer with reliable high speed internet and a headset.

Benefits :

  • Work from the comfort of your home
  • Uncapped bonus opportunity
  • Paid professional training
  • Health Insurance, Life Insurance, Dental / Vision Insurance (Full-Time Employees)
  • Paid Time Off and Holiday pay
  • 401(k) with a company match
  • Opportunity for growth within the company
  • 2 years of sales experience
  • 1 years of experience in a Call Center environment required
  • Be proficient navigating multiple browser tabs and troubleshooting computer issues as they arise
  • Previous home improvement experience is a plus!
  • Professional and personable attitude
  • Energetic, enthusiastic, outgoing personality
  • Active listener
  • A written and conversational communicator
  • Persuasive and influential
  • Able to solve problems using critical thinking and logic
  • Self-motivated, directed and driven
  • Resilient to rejection and able to overcome obstacles and objections with a smile
  • Adaptable, teachable and willing to learn and keep on learning

For over 45 years, American Home Design, Inc. has an excellent reputation for taking care of our customers and maintains an A rating with the Better Business Bureau.

We are a BBB Torch Award Winner for ethical commerce. We've been named a Top Workplace Winner in 2024 and over 10 times in the previous years by the Tennessean.

According to Top Remodeling Magazines, American Home Design, Inc. consistently ranks in the top 100 remodeling companies in the country and #1 in TN.

Remote call center

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

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With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

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This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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