Part-time Telehealth Medical Assistant - Dermatology id-14474
Full Job Description
Part-time Telehealth Medical Assistant – Dermatology:
Our nationwide telehealth network, currently providing services primarily in Dermatology but rapidly expanding in the areas of Family Medicine, Pediatrics and Behavioral Health, is seeking highly qualified Dermatology Medical Assistants to join our online platform on a part-time basis. These remote employees must be IT and computer savvy, reliable, detail oriented, and dedicated to delivering excellent patient care. 4-hour shifts are available weekdays between 7:00 AM and 7:00 PM PST. Applicants must also agree to work rotating 6-hour shifts on Weekends and 2-4 hour shifts on holidays between 6:00 AM and 8:00 PM PST.
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Essential Job Responsibilities:
- Manage large amounts of inbound and outbound calls in a timely manner.
- Greet patients by video call for scheduled video appointments in accordance with individual provider schedules.
- Determine accuracy of patient information, verify insurance coverage, collect outstanding balances and identify customer’s needs on every visit.
- Communicate patient information to and from the remote physicians and prioritize tasks from physicians efficiently and effectively.
- Answer patient questions in a timely manner, endeavoring to address every issue by providing solutions/alternatives or seeking clarification from the physician.
- Submit Prior Authorizations and any necessary appeals, including those for specialty drugs.
- Coordinate patient care between pharmacies and SkyMD / research prescription pricing as necessary.
- Communicate effectively with peers and manager via the messaging system / attend all Zoom meetings scheduled by manager.
- Other duties typically delegated to an accomplished MA and/or as directed by provider or manager.
Requirements for the position:
- At least 2 years of experience as an MA, with preference to those previously involved in telehealth.
- At least 2 years of Dermatology experience.
- 5 years of Medical Office experience (preferably both front and back).
- 5 years of overall Customer Service experience.
- Ability to multitask, set priorities and manage time effectively.
- A strong demonstrated work ethic and the willingness to learn and upgrade skills on a continuing basis.
- Strong verbal communication and active listening skills as well as excellent writing skills, which include the proper use of English grammar, punctuation and style.
- Ability to work both independently and in a team environment.
- Working knowledge of essential computer programs (Excel, Word, Outlook, OneNote, Adobe, etc.).
- Experience working with an EHR as well as basic medical insurance knowledge (i.e., the differences between HMO, PPO, Medicaid & Medicare coverages).
- A high level of attention to detail with the ability to problem solve.
- A designated private home office workspace where the employee can work with no interruptions to ensure the security of HIPAA protected information.
- Must have a desktop or laptop computer available for training (not an iPad or cell phone).
- Must have open availability during the hours of 7:00 AM - 7:00 PM.
- Preference will be given to those residing in the PST, AST or HST time zones.
- All applicants must agree to submit to a background check as well as receive an annual Flu vaccination.
- Bilingual (English and Spanish) preferred.
Compensation and Benefits:
- Compensation will be industry competitive, graded by the mix of experience and skills referenced above.
- 401 (k) with employer matching.
- Continuous training and development.
To Apply and learn more about the Company and our Leaders:
- To apply, please forward a cover letter and current Resume. If your qualifications appear to match our selection criteria, we will return an application form for you to complete prior to scheduling an interview.
- To learn about our divisions go to: lanoi.com; skymd.com; or compassdermpath.com
Compass Dermatopathology, Inc. is an Equal Opportunity Employer dedicated to diversity and inclusion.
We are not accepting inquiries or solicitations from 3rd party recruiters or search firms.
MA, Back Office, CMA, Dermatology, Family Practice, telehealth
Job Type: Part-time
Pay: From $16.50 per hour
Expected hours: 16 – 22 per week
Benefits:
- 401(k)
- 401(k) matching
Medical Specialty:
- Dermatology
- Pediatrics
- Primary Care
Schedule:
- Day shift
- Holidays
- Night shift
- Weekends as needed
Education:
- High school or equivalent (Required)
Experience:
- Insurance verification: 2 years (Preferred)
- EMR systems: 2 years (Required)
- Dermatology: 3 years (Required)
- Medical Assistants: 5 years (Required)
License/Certification:
- Certified Medical Assistant (Preferred)
Work Location: Remote
Part-time Telehealth Medical Assistant - Dermatology id-14474