Part-time Customer Support Specialist (Western Australia) ID-10776

November 28, 2024

Hi there!

We’re Driversnote, a fast-growing SaaS company based in Copenhagen, Denmark.

We take pride in helping more than 1,500,000 users worldwide keep a mileage logbook. No one likes to do mileage documentation – so we try to remove this tedious work and make our customers’ life simpler by saving them both time and money.

Our primary markets are English-speaking; US, Canada, Australia, and the UK – so we’re aiming to expand our international team to serve customers and users all around the world.

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The role

We’re full speed ahead in improving our response time and fantastic service across all time zones and are therefore in need of a friendly and passionate self-driven individual to join our Customers Team as our new Customer support Specialist working remotely from Western Australia.

We specifically need help with the Australian market in the afternoon and helping our European customers as they wake up. We are looking for someone who is interested and excited about working in the late afternoon and evenings.

Sound interesting?

Some of your responsibilities:

Answering questions and advising current customers on how best to use our product with a friendly tone primarily via mail but also via phone and chat.
Answering questions and advising potential customers through email and also video product demos.
Collecting and synthesizing customer insights; being the voice of the customer to help your teammates become better marketers, designers, and builders.
Replying to customer reviews across platforms.
Help with internal shipping and logistics questions.

We imagine that you:

Are located in Western Australia – this is a must.
Interested and able to work afternoons and evenings.
Have 12 – 24 months of proven work experience in customer support or community management.
Have strong communication skills in English (both verbal and written). Communication skills in other languages are a welcome bonus.
Are the type who cannot refrain from helping other people – you have a friendly and positive attitude and love engaging with and learning about others!
Are quite tech-savvy, curious, and motivated to gain a deep understanding of how our product works – inside and out.
Are critical thinking and have problem-solving skills and high attention to detail.
Have team spirit – everybody helps each other at Driversnote.
Self-motivated & self-managing with exceptional time management skills.

It would be nice if you:

Have experience in support software, onboarding customers, or collecting customer feedback.
Have an interest in accounting.
Have experience with mileage reimbursement.
Have experience with working 100% remote.
Have read and enjoyed “Zappos: Delivering Happiness”.

The important details:

Minimum 21 hours per week.
It is expected that you can work 3 hours a day 7 days a week.
$38.90 AUD/hour, invoiced monthly.
100% Remote work.
Must be located in Australia.
33 vacation days per year – yes, we are based in Europe.

In addition, we offer:

You’ll get to work with and learn from a team of highly experienced entrepreneurs and tech people. We’ll set aside resources for independent skill development to help you grow and develop your career.

As part of your onboarding, we will fly you to Copenhagen to meet the rest of the team.

How to apply

If you’re interested, please send us an application by going to the link below.

We’ll accept applications until February 22. You will hear back from us no later than February 24. If you have been shortlisted, we will ask you to do a case study, followed by interviews.

Expected start date: March 6, 2023

We look forward to hearing from you!

Part-time Customer Support Specialist (Western Australia) ID-10776

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

DISCLAIMER

Other Jobs You May Be Interested In

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

5. HOW DO YOU PROCESS INFORMATION?

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

8. HOW TO PRIORITIZE WORK?

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

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