Operations Support Coordinator (Remote in New York) id-13000

Description

Description & Requirements

Maximus is currently hiring for an Operations Support Coordinator to support the OPWDD CANS Project.

About the Program: Office of People with Developmental Disabilities-Children and Adolescent Needs and Strengths Assessment Services. Maximus conducts conflict-free assessments of children and youth aged 6-17 who have intellectual and development disabilities on behalf of the New York State Office for People with Developmental Disabilities (OPWDD). Maximus Assessors use the Child and Adolescent Needs and Strengths (CANS) comprehensive assessment tool to identify the strengths, interests, and needs of these children and youth, information which assists Care Coordination Organizations (CCO) in their person-centered care planning.

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Essential Duties and Responsibilities:
- Conduct outreach to obtain pertinent consumer information and identify parties to receive notification of impending assessment appointment.
- Conduct timely outreach and meet productivity targets related to scheduling assessment appointments with all appropriate individuals identified and document all outreach activities for tracking and reporting purposes.
- Assist in coordinating last minute scheduling changes to ensure assessment appointments are completed and quickly communicate updates to appropriate parties.
- Provide administrative support to the Operations Support Management staff.

- Ensures consumer needs are met when scheduling assessment appointments and the most appropriate resource is assigned to complete the assessment.

- Ensures the scheduling process and workflow runs efficiently and meets all program objectives and quickly identifies areas for improvement or correction

- Respond to inquiries from all stakeholders including individuals, families and CCO agencies, and provide education about the Child and Adolescent Needs and Strengths Assessment (CANS).

- Follows all work instructions, policies and procedures in relation to the Project

- Meets all standards established for this position as outlined in the corresponding annual performance criteria and bonus template for this position.

- Performs other duties as may be assigned by Management.

Minimum Requirements

- High School diploma or equivalent with 0-2 years of experience in a customer service environment.

- 1-3 years of experience doing community outreach or conducting one-on-one presentations

- Previous experience working or interacting with individuals with intellectual or developmental disabilities

- Proficiency with MS Office Suite

- Excellent organizational skills

- Excellent written and oral communication skills

- Ability to perform comfortably in a fast-paced, deadline-oriented environment.

- Ability to successfully execute many complex tasks simultaneously.

- Ability to work as a team member, as well as independently

- Ability to learn new software programs quickly and intuitively.

Preferred Skills

- Associate's Degree

- 1-3 years of experience in a customer service environment

- Experience with MAXEB, Choices and OPWDD Services

- Experience multitasking across multiple systems

Home Office Requirements

- Maximus provides company-issued computer equipment

- Reliable high-speed internet service

- Minimum 20 Mpbs download speeds/50 Mpbs for shared internet connectivity

- Minimum 5 Mpbs upload speeds

EEO Statement

Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.

Operations Support Coordinator (Remote in New York) id-13000

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