WHO YOU ARE 

You are devoted, compassionate, and enjoy being on the front lines of healthcare, changing the lives of patients by supporting them and the team by focusing on customers. You’re excited about being part of a team that is building a healthcare delivery model that ensures the highest possible quality of life and best outcomes for those in our care. You believe people living with kidney disease deserve the best person-centered, holistic, comprehensive care and want to influence the healthcare system to drive towards that. You thrive in innovative and evolving environments with high rates of change. Does this sound like you? If so, we should talk.

WHO WE ARE 

Evergreen Nephrology partners with nephrologists to transform kidney care through a value-based, person-centered, holistic, and comprehensive approach to kidney care. We believe patients living with kidney disease deserve the best care. We are committed to improving patient outcomes and improving quality of life by delaying disease progression, shifting care to the home, and accelerating kidney transplants.

Other Jobs You May Be Interested In

Remote Data Entry, No Experience, $40/hr, Part-Time
Virtual Assistant, $45/hr, Remote, No Experience, Night Job
Entry-Level Remote Data Entry, $50/hr, Evening Job
Customer Support, No Degree, $40/hr, Remote, Weekend Job
Remote Phone Job, $42/hr, Part-Time, College Student Friendly
Virtual Assistant, $40/hr, Remote, No Degree, Night Job
Part-Time Data Entry, $45/hr, Remote, College Student Friendly
Remote Moderator, No Degree, $50/hr, Evening, Weekend Job
Remote Customer Support, $42/hr, Night Job, No Experience
Live Chat Support, $40/hr, Remote, Entry Level, Part-Time
Virtual Assistant, Remote, $42/hr, Weekend, No Experience
Remote Data Entry, $45/hr, No Degree, Night Shift
Part-Time Customer Support, $40/hr, Remote, College Student
Remote Live Chat, $50/hr, Part-Time, Evening/Night Job
Entry Level Phone Job, $42/hr, Remote, No Degree Required
Weekend Data Entry, $45/hr, Remote, No Experience
Remote Virtual Assistant, $40/hr, Evening, Part-Time Job
Remote Moderator, $42/hr, Part-Time, Weekend, No Degree
Data Entry, $45/hr, Remote, Night Shift, College Student Job
Phone Support, Remote, $50/hr, No Experience, Part-Time
Virtual Assistant, No Experience, $42/hr, Remote, Weekend
Remote Customer Support, $45/hr, Part-Time, College Student
Data Entry, Remote, $40/hr, Night Shift, No Degree
Evening Virtual Assistant, Remote, $45/hr, No Experience
Weekend Customer Support, $42/hr, Remote, College Student
Remote Data Entry, $50/hr, No Experience, Evening/Night Job
Remote Live Chat, $40/hr, Part-Time, No Degree Required
Virtual Assistant, $42/hr, Remote, Weekend, Entry Level
Remote Phone Support, $45/hr, Evening, No Experience Required
Data Entry, No Experience, $50/hr, Remote, College Student
Remote Moderator, $40/hr, Weekend, No Degree, Part-Time
Live Chat Support, Remote, $42/hr, Night Shift, College Student
Phone Job, $50/hr, Remote, No Degree, Part-Time, Weekend
Data Entry, $45/hr, Remote, Evening, No Experience Required
Virtual Assistant, No Experience, $42/hr, Remote, Part-Time
Remote Customer Support, $50/hr, Night Shift, No Degree
Remote Data Entry, $40/hr, College Student Friendly, Part-Time
Live Chat Support, $42/hr, Weekend, Remote, No Degree
Virtual Assistant, Remote, $45/hr, Evening, No Experience
Remote Phone Job, $50/hr, College Student, Night Shift
Remote Moderator, $42/hr, Weekend, No Experience Required
Data Entry, No Degree, $45/hr, Part-Time, Remote Job
Customer Support, $50/hr, Remote, Evening/Night Job, No Degree
Virtual Assistant, $42/hr, Remote, Weekend, No Degree
Remote Live Chat, $45/hr, College Student, No Experience
Remote Data Entry, $40/hr, Part-Time, No Degree Required
Phone Support, $50/hr, Weekend, Remote, No Experience
Virtual Assistant, $42/hr, Evening, Remote, No Degree
Remote Customer Support, $45/hr, No Experience, Part-Time
Data Entry, $50/hr, Night Job, No Degree, Remote
Remote Moderator, $40/hr, College Student Friendly, Part-Time
Virtual Assistant, Remote, $42/hr, Weekend, No Experience
Remote Phone Job, $45/hr, Part-Time, No Degree Required
Customer Support, $50/hr, Night Job, Remote, No Experience
Data Entry, Remote, $42/hr, Evening Job, No Degree
Live Chat Support, $45/hr, Weekend, Remote, College Student
Virtual Assistant, Remote, $50/hr, Part-Time, Night Shift
Data Entry, $40/hr, No Experience, Remote, Weekend Job

We help nephrologists focus on the right patients at the right time across the full care spectrum. We do this by providing them with the best-in-class interdisciplinary clinical resources, analytical insight and tools, and services to patients.

We listen to the needs of our patients, our employees, and our client partners, continually working to push beyond the status quo in which the care system manages patients today.

YOUR ROLE

The Nurse Care Manager is responsible for collaborating with a team of Physicians, Advanced Practice Providers, and Interdisciplinary Team members to manage an assigned patient panel and address patients’ specialized needs based on their individual conditions. Your job duties will include taking full ownership of patients within your panel, with an additional focus on helping patients with kidney disease navigate the kidney care continuum and manage their additional chronic conditions. You will perform assessments to identify needs based on individual values, goals, and preferences. From this assessment, you will develop comprehensive care plans for each member. These care plans will be used to coordinate patient care delivery with Evergreen and our JV partner clinicians, network providers, contracted vendors, and community-based services.

PRIMARY FUNCTIONS

• Quickly build trusting and empathetic relationships with patients and families to provide clinical and emotional support and foster collaboration in their care journey
• Assess and identify the needs of Evergreen patients and caregivers based on values, goals and preferences, translating these into patient centric actionable care plan
• Adhere to workflow best practices by ensuring consistent application of the workflow to streamline care management processes, improve patient outcomes and maintain compliance
• Follow evidence-based care management guidelines and deliver high quality, patient-centered care aligned with Evergreen Nephrology’s goals and metrics
• Collaborate with Nephrology Partners, Primary Care Physicians, Advanced Practice Providers, Specialists, and various disciplines to create and implement integrated care plans
• Coordinate care across multiple providers and disciplines to ensure timely access to health services, while ensuring the patient is compliant with the nephrologist/primary care team’s treatment plan
• Conduct telephonic triage assessments to evaluate patients' needs
• Build trust with patients and clinical care team members through exceptional omnichannel customer service
• Actively listen during patient conversations to activate personalized support for patients and provide appropriate next steps for care planning
• Monitor care and identify cost-effective measures, including recommendations for alternative levels of care and utilization of resources
• Facilitate patient and family/caregiver education on treatment options, advocating for the preferred treatment option so patients can make informed decisions
• Continuously monitor and evaluate the effectiveness of care management plans, modifying interventions as necessary to align with Evergreen’s quality and cost metrics
• Coordinate the interdisciplinary approach to providing continuity of care, including kidney disease progression management, utilization management, and kidney care coordination needed for outside services for patients/families
• Act as a clinical liaison for external agencies such as County CCS, non-plan facilities, outside providers, employers and/or worker’s compensation carriers, and third-party administrators to ensure stakeholders are aligned with patient care plans
• Prepare reports, communicate program changes to appropriate staff, and develop protocols in accordance with compliance requirements
• Ensure seamless transitions of care by coordinating and advocating for patients as they move between care settings, proactively addressing potential barriers and collaborating with the multidisciplinary team to ensure continuity of care, reduce readmissions and promote optimal health outcomes
• Leverage internal and external resources to identify and address SDOH needs and ensure patients have access to necessary support for improved health outcomes
• Participate in the data collection, formulation and implementation, and monitoring of action strategies and outcomes of care or customer service
• Ensure accurate records are maintained of the care associated with each patient
• Interpret regulations, health plan benefits, policies, and procedures for members, physicians, medical office staff, contract providers, and outside agencies
• Actively participate in huddles, IDT sessions, and patient case conferences
• Commendably represent Evergreen to patients, their families, and the community
• Regular and reliable attendance
• Other duties as assigned, including cross market coverage as needed

HOW YOU QUALIFY

• You reviewed the Who You Are section of this job posting and immediately felt the need to read on. That makes you a match for our innovative culture
• You accept that things change quickly in a startup environment and are willing to pivot rapidly on priorities
• Associate in Nursing Degree required 
• Current RN License is required, Compact License preferred
• Care management experience required
• Certified Case Manager preferred
• Chronic and complex care management strongly preferred
• 1 year of utilization management experience preferred
• Experience in specialty care including kidney care preferred
• 3 years of clinical practice in a hospital, clinic, physician office, home care, or nursing home setting preferred
• Ability to work in a remote work environment
• At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wired to the house internet (Cable, Fiber, or DSL) and hardwired to the internet device is recommended
• Evergreen will provide Remote or Hybrid Home/Office employees with telephony applications and equipment to meet the business requirements for their position/job
• Employees must work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

Pay range for this role is $103,000 to $108,000, with exact pay determined based on experience, education, demand for role, and other role-specific criteria.

HOW YOU’RE SUPPORTED

• You will benefit from Evergreen Nephrology’s exceptional total rewards package, including competitive base pay with bonuses, paid time off starting at four weeks for full-time employees, 12 paid holidays per year, reimbursement for continuing medical education, 401k with match, health, dental, and vision insurance.
• We are proud to offer family-friendly policies that support paid parental leave and flexible work arrangements.
• We commit to a robust training and development program that starts with onboarding and continues throughout your career with Evergreen Nephrology.
• As an inclusive and diverse team, you will collaborate with like-minded healthcare professionals who, like you, understand the importance and value of Evergreen Nephrology’s high-quality, value-based care model.