Jr. Account Manager (Remote) id-12644

December 23, 2024

Jr. Account Manager
Remote

Klickly is a fast-growing, award-winning startup that is revolutionizing eCommerce. Based in the heart of Silicon Beach in Santa Monica CA, Klickly has created the first and only technology that allows people to buy products directly in digital interfaces directly within emails, social media, ads, sites, AR, and more. Named by USA Today as a "BEST 25 COMPANIES IN LA," Klickly is a company that truly cares about supporting team members to reach new heights. Here you will achieve the extraordinary. Join us.

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Summary / Objective:

Klickly is seeking an intelligent, organized, and highly-motivated A-Player to join our Account Management team, in which you will act as the primary internal representative of Klickly's brands. This role is especially suited to individuals who have a proven track-record managing client accounts, who have very strong organizational & planning skills, who are able to work effectively within evolving and high-growth environments, and who have a strong interest in startups. 3-4 years experience in a sales team, account management team, or startup roles desired. Interest in growth into leadership roles is ideal.

Day-to-day responsibilities include:

Meeting, calling, and emailing with customers to understand concerns, identify opportunities for optimization, and share progress and answers
Reviewing product performance for each customer to proactively identify potential concerns and opportunities for optimization
Working with product, tech and sales team to resolve customer concerns and to optimize their experience
Maintaining thorough records of customer issues, progress, and outreach (especially via Hubspot)
Analyzing customer outcomes to understand team performance across key retention KPIs
Implementing and customizing processes and procedures to improve customer outcomes
Managing and coaching team members, including recruiting and training new team members

Desired experience and skills:

1-2 years experience in a process-oriented sales or account management team (management consulting and/or eCommerce backgrounds a plus)
Organized with impeccable attention to detail and a methodical and consistent working style
Flawless organizational, communication and interpersonal skills, both written and verbal
Highly motivated and able to work effectively with minimal supervision
A proactive approach to problem-solving
Ability to prioritize and handle multiple assignments at any given time
High levels of integrity and discretion
A positive attitude
Experience designing processes to maximize efficiency
Excellent Microsoft Excel and Word, and Google Docs and GSuite management skills
Experience with HubSpot (CRM), Trello, and Slack)

Other details:

Competitive salary, commensurate with experience
Ability to work with skilled, professional and friendly teammates
Dynamic and challenging tasks
Ability to help shape solutions and processes
Potential for equity in the company
Remote work
Access to Klickly's company-wide healthcare program
Unlimited PTO + company holidays

Klickly believes that diversity of ideas and perspectives means better innovation, engagement, and problem-solving. Therefore, Klickly is committed to working with the best and brightest people from as broad a talent pool as possible. We encourage qualified individuals from all walks of life to apply.

By submitting your application, you consent to Klickly's Privacy Policy and Privacy Notice for California Residents. More detail regarding the personal information we collect, how we use that information, how we share that information, and your rights and choices can be found here.

Jr. Account Manager (Remote) id-12644

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

DISCLAIMER

Other Jobs You May Be Interested In

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

5. HOW DO YOU PROCESS INFORMATION?

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

8. HOW TO PRIORITIZE WORK?

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

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