Healthcare Senior Manager, Service Delivery - Remote id-12953

Description

Join TTEC as a Healthcare Senior Manager and lead innovative service delivery initiatives in the healthcare industry! This is a remote role where you'll have the opportunity to manage high-performing teams and ensure excellent service standards across multiple healthcare projects. As a Senior Manager, you'll oversee strategic operational management, focusing on delivering exceptional customer care and operational excellence in a healthcare context.

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Key Responsibilities:

  • Lead and manage a team focused on healthcare service delivery, ensuring alignment with operational goals and customer satisfaction.
  • Develop and implement effective service delivery strategies, ensuring best practices in patient care and outcomes.
  • Collaborate with cross-functional teams, including healthcare professionals and IT, to streamline processes and enhance service quality.
  • Oversee the quality of care and ensure compliance with healthcare regulations and standards.
  • Analyze performance data and implement improvements to ensure efficient service delivery.
  • Build and maintain relationships with key stakeholders, both internal and external, to drive operational success.

Qualifications:

  • Bachelor's degree or equivalent experience in healthcare or related field.
  • At least 5 years of experience in service delivery, with a strong background in healthcare management.
  • Proven leadership experience with the ability to manage and motivate teams.
  • Strong understanding of healthcare regulations, compliance, and best practices.
  • Excellent communication, problem-solving, and decision-making skills.
  • Ability to thrive in a remote work environment and manage virtual teams.

Why TTEC?

  • Flexibility: Work remotely from anywhere in the U.S.
  • Impact: Be part of an organization dedicated to improving healthcare delivery.
  • Growth: Opportunities for career advancement in a dynamic, global organization.
  • Culture: Join a diverse team committed to fostering an inclusive and supportive work environment.

If you’re passionate about leading healthcare service delivery and looking for a role with meaningful impact, apply now to be a part of TTEC’s mission-driven team!

Healthcare Senior Manager, Service Delivery - Remote id-12953

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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