Health Informatics Specialist id-15300

January 18, 2025

In support of our Central and Western New York (PPCWNY)s mission, the Health Informatics Specialist will serve as the system administrator for all Health Informatics including Electronic Health Record, practice management system, online appointment scheduling, patient registration, patient portal, reporting tools (Tableau, etc.) and any other programs or services that enhance the patient experience or the quality of our health programs

Essential Functions

Serve as EHR specialist for Shared Service Affiliates
Accountable for analysis, building, testing, training, and implementation of EMR
Lead EHR implementation/operational requirements in cooperation with designated health center staff on the system configuration and maintenance of the NextGen EHR product
Configures, tests, and validate system areas including, but not limited to, practice level templates, EHR system templates, EHR file maintenance, document management, system administration and lab interfaces with appropriate staff and OCHIN
Configures and maintains PP Bill Code map, supports Fee Ticket Maintenance; assists Billing in maintaining meta tagging on CPT code level. Supports and troubleshoots Sliding Fee Schedule (SFS) and adjustments for Billing office.

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Documents meta tags and troubleshoots meta tags with OCHIN
Provides electronic prescribing (eRx) and ePCS (eRx of Controlled Substances) training, security validation, and filing of required forms for NYS Department of Health, Bureau of Narcotics
Reviews, implements and tests OCHIN updates for both enterprise and practice specific configuration issues that arise. Offers solutions to configuration issues and escalates issues to the Health Center Managers if OCHIN issues cannot be resolved
Based on release notes provided by OCHIN or EHR vendor, tests software hot fixes and upgrades in demo or test server before installation in live production base
Documents all process changes to comply with change management policies

EHR Document Management

Maintains and/or creates all paper and electronic document types including but not limited to; consents, lab results, diagnostic imaging, procedure records, patient history, visit forms, system downtime forms and more as required by PPFA, NYSDOH, Title X and other governing body requirements. Builds EHR documents for e- signatures. Works with Risk and Quality teams as necessary.
Manages scanning quality control systems. Troubleshoots problems and issues with NextGen ICS suite. Works with Health Center Manager and staff to manage document batch scanning process.
Documents the use and changes associated with the NextGen ICS suite and template changes for Knowledge Base Module upgrades

NextGen File Maintenance Configuration

Maintains and/or creates Service Item Library items: additions, price changes, Payer Alt CPT4 and/or Alt Rev
SIM Exceptions: updates non-fac amt and/or modifier(s) in existing SIM Exceptions; adds and configures new SIM Exceptions
Payers: updates Alt Payer SIM Additions and deletions by Location
Providers: adds or updates Practice > Payer Rows
Adds new locations and configuring
Adds new providers and configures insurance releases
Maintains Bill Code Mapping

Support End Users

Logs and follows up on support tickets as required. Assists in responding to end user questions, including facilitation of problem solving and resolution
Coordinates regularly with the Health Center Managers, Clinical Trainer(s), and other identified staff to assess progress/testing of configuration work and ensures all HIPAA standards and Quality Assurance requirements are followed in the system
Assists in user setup/deactivations

Training and Reporting

Assistants shared service teams with EHR reporting needs (for example, Encounter Audit or Follow Up Plans Missing Labs)
Creates and/ or supports the training of the EHR super users as required by the Health Center Managers, Clinical Trainer and of all EHR-users as necessary
Supports Health Center Managers in on-going clinical EHR training
Supports Health Center Managers in the creating and editing of training documentation. Attends end user trainings as a content expert
Supports IT Help Desk and application support/training for all users
Participates in all OCHIN and NextGen trainings associated with EPM and EHR

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

DISCLAIMER

Other Jobs You May Be Interested In

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

5. HOW DO YOU PROCESS INFORMATION?

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

8. HOW TO PRIORITIZE WORK?

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

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