Distribution Customer Service Representative id-16528

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Job details

Distribution Customer Service Representative for Central Valley Company - South Fresno, CA

This Jobot Consulting Job is hosted by Sunshine Pennington

Are you a fit? Easy Apply now by clicking the "Easy Apply" button and sending us your resume.

Salary $18 - $20 per hour

A Bit About Us

We are a 50+ year old company, established and well-known in our industry. We ship products within the United States as well as internationally. The Customer Service Representative will need to have attention to detail skills and the ability to learn new processes.

This is a temporary to hire opportunity, Monday through Friday, 8 AM - 5 PM with some overtime during peak season.

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Job Details

Job Details

Are you passionate about customer service and have a knack for problem-solving? Do you have a strong understanding of distribution processes and logistics? If so, we have an exciting opportunity for you! We are currently looking for a Consulting Distribution Customer Service Representative. This role is not just about handling customer inquiries - it's about building and maintaining trust with our customers. We are looking for a team player who is a self-starter, highly organized, and able to work under pressure.

Responsibilities

As a Consulting Distribution Customer Service Representative, your main responsibilities will include

  • Handling a high volume of customer inquiries about product availability, pricing, and shipping.
  • Processing orders, forms, applications, and requests.
  • Maintaining a comprehensive knowledge of our products and services to provide accurate information to customers.
  • Resolving customer complaints in a professional and efficient manner.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Ensuring customer satisfaction and providing professional customer support.
  • Tracking shipments using various courier systems (UPS, FedEx) and resolving any issues that arise.
  • Assisting in the preparation of sales reports and data analysis.

Qualifications

The successful candidate for the Consulting Distribution Customer Service Representative position must possess the following qualifications

  • A minimum of 6 months of customer service experience, preferably in a distribution or logistics environment.
  • Strong knowledge of the distribution industry, including shipping, tracking, and bills of lading.
  • Excellent communication and interpersonal skills.
  • Proven ability to multitask, prioritize, and manage time effectively.
  • Strong problem-solving skills with a focus on customer satisfaction.
  • Proficient in data entry and good working knowledge of relevant software (MS Office, in particular).
  • Experience with UPS and FedEx systems is a plus.
  • Strong understanding of sales and pricing strategies.
  • High degree of accuracy and attention to detail.
  • Ability to work in a fast-paced, high-pressure environment.

Join our team and help us take our customer service to new heights. This is an excellent opportunity to grow your career with a company that values your skills and expertise. We look forward to hearing from you!

Interested in hearing more? Easy Apply now by clicking the "Easy Apply" button.

Want to learn more about this role and Jobot Consulting?

Click our Jobot Consulting logo and follow our LinkedIn page!

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

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When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

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Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

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With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

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