Customer Support - Remote id-16170

Job Title: Customer Support Agent – StoreToDoor Technologies

Location: Vancouver, BC, Regina, SK or Remote

Position: Full-time

What We Are Looking For:

This individual will be be operating CRM software and maintaining current client relationships as well as interacting with various divisions within the organization.

This person will also be expected to solve issues relating to the transportation process. Including but not limited to: Driver Assignments to ensure on-time arrival for pickups and deliveries.

Responsibilities:

Provide all aspects of communication with drivers and clients to achieve customer success and satisfaction

Learn the software systems to communicate effectively with incoming inquiries

Engage with customers via webchat, and email to resolve customer issues in a timely and respectable manner

Gather and analyze information and provide resolution to client concerns

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Requirements:

  • Problem-solving and troubleshooting skills
  • Self-motivated and able to demonstrate a positive outlook
  • Enthusiastic professional with a focus on customer success
  • Ability to respond to inbound chat based communication
  • Able to help create knowledge base articles and chatbot responses to provide support to operations and dispatch staff
  • Must have a working computer or laptop
  • Must have a smartphone
  • CRM and Customer Success Experience is preferred

Job Types: Full-time, Permanent

Pay Range: $18 - $20 per hour

Schedule: 8-hour shift which could include evenings and weekends

Education:

  • Secondary School

Experience:

  • Customer service: 2 years (preferred)
  • Dispatch experience (preferred)

Work remotely:

  • On-site or Remote work Available
  • Overtime pay available
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