Customer Service Representative - Sales (Hybrid) -id-15757

Description

About AT&T:
At AT&T, we’re transforming the way the world connects. As a leader in telecommunications and technology, we deliver innovative solutions to our customers while creating opportunities for our team members to grow and thrive. We’re committed to fostering an inclusive and dynamic workplace where everyone’s voice is valued.

Job Summary:
We are seeking a motivated Customer Service Representative - Sales to join our team in a hybrid role. In this position, you’ll provide exceptional customer service while identifying sales opportunities to drive revenue growth. Your ability to communicate effectively and build relationships will be key to your success.

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Key Responsibilities:

  • Deliver excellent customer service by addressing inquiries, resolving issues, and providing tailored solutions.
  • Identify customer needs and recommend AT&T products and services that meet their requirements.
  • Process orders, handle account updates, and ensure accurate data entry.
  • Collaborate with team members to achieve sales and service targets.
  • Stay informed about AT&T’s products, services, and promotions to confidently assist customers.

What We’re Looking For:

  • Strong communication and interpersonal skills.
  • Ability to handle multiple tasks in a fast-paced environment.
  • Proactive attitude with a passion for delivering outstanding customer experiences.
  • Previous experience in customer service or sales is a plus.

Qualifications:

  • High school diploma or equivalent.
  • Proficiency in basic computer operations and data entry.
  • Flexibility to work a hybrid schedule, including some in-office shifts.

What We Offer:

  • Competitive hourly pay with performance-based incentives.
  • Comprehensive training to set you up for success.
  • Benefits package including health, dental, vision, and retirement plans.
  • Career growth opportunities within AT&T.
  • Discounts on AT&T products and services.
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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