Crew Administrator - Oceania Cruises - Shipboard id-13321

GROW YOUR CAREER WITH US

At Norwegian Cruise Line Holdings (NCLH), we know our future success depends on our ability to attract and retain the very best talent. Our brands deliver vacations of a lifetime with innovative product offerings, a high level of service and unique guest experiences aboard each vessel and we’re continually seeking applicants who are passionate about hospitality and committed to being their personal best . As you learn more about our company, we think you will agree that there is no better time than now to become a member of the NCLH family!

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If you’re interested to be considered for this position, please click the blue APPLY button at the top of the page to get started. All candidates must complete an on-line application to be considered.

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Position Summary / Essential Functions

  • Pro-active approach to problem solving;
  • Assist Crew Purser and Second Purser Crew with crew sign ons.
  • Prepare passport labels, seaman's book labels and yellow fever envelopes and labels for crew sign ons & label on receipt.
  • Crew photos in MXP and Fidelio for sign ons.
  • Prepare sign on package for joining crew.
  • Prepare and print crew passes.
  • Prepare cabin keys (key only) for when more than 10 crew signing on.
  • Filing of passports etc. and crew paperwork after sign ons.
  • Prepare name tags for sign ons.
  • Prepare berthing cards for crew sign ons.
  • Prepares sign on area with chairs etc. when over 10 signs ons and arranges refreshments with F&B Dept.
  • Prepare sign off packages - medical form, rejoining letters etc.
  • Removal / filing of paperwork from files for crew sign offs
  • Un tick Sign off tab in MXP and ensure sign off date correct.
  • Balance MXP Active Crew Report to MXP and Fidelio each evening.
  • Print & deliver hard copy crew manifests to the Bridge prior to sailing.
  • Monthly send out reminder for crew to check crew effects from Fidelio Crew Effects List.
  • Send Crew list by Ops # to Department Heads monthly to check crew positions and cabin assignments.
  • Assist Crew with general enquiries during Crew Office Hours.
  • Take crew cabin maintenance requests.
  • Receive crew mail, charge crew and ensure mail is taken to reception to be sent daily.
  • Print I-95 crew passes for USA.
  • Print Crew shore passes.
  • Assist at full crew checks.
  • Assist escorting crew signs off through Customs in terminal in USA.
  • Weekly inspection of crew berthing cards, replacing missing / defaced cards.
  • Assist TDM in compiling information for "Insights".
  • Prepare Gold Name tags for TDM for CCP ceremonies.
  • Maintain Crew Time Sheets Binder.
  • File Crew micros checks and clear out after 3 months.
  • Route bar Charges in Fidelio to Invoice #3 for those with bar allowance.
  • Assign Default payments of Cash or Deducted from payroll for sign on crew.
  • Run Crew open balance report to check default payment assignments.
  • Close Postings on crew accounts for crew with zero invoice at EOM after instruction from Crew Purser.
  • Research and resolve Crew Account Queries.
  • Assist with Crew Cash advance - cash payout
  • Creates and maintains a positive work environment;
  • Promotes, participates in and actively suggests enhancements of the Signature Service program.
  • Will participate in crew and passenger safety drills according to instructions from ship’s command;
  • Comply with company safety and pollution prevention regulations;

EDUCATION

  • Microsoft Office Suite, Fidelio Cruise, Micros Fidelio Point of Sale and MXP
  • Hospitality Background required;
  • Travel industry and previous shipboard experience required;
  • Experience in crew operations preferred;
  • Understanding of the highest level of service;
  • Excellent administrative skills;

Required Abilities / Physical Requirements

  • Excellent communication skills.
  • Respect for all co-workers and guests
  • Pride in your work by creating positive energy, excitement and fun
  • Outgoing personality, open minded and flexible
  • Able to work 7 days a week

About Nclh

Norwegian Cruise Line Holdings Ltd. (NYSE: NCLH) is a leading global cruise company which operates the Norwegian Cruise Line®, Oceania Cruises® and Regent Seven Seas Cruises® brands. The combined brands currently operate 32 ships, employ over 35,000 shipboard crew from more than 110 different countries and visit approximately 700 different port destination each year.

Crew Administrator - Oceania Cruises - Shipboard id-13321

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