Chewy Remote Jobs Customer support (Work From Home )-id-12951

Description

Chewy is the leading online retailer of pet products, dedicated to providing exceptional customer service to pet owners across the country. With a team of passionate and dedicated individuals, we strive to bring happiness and convenience to pet families everywhere. Now, we're expanding our team and offering work-from-home opportunities for talented customer support associates.

Job Description: Chewy is seeking enthusiastic and empathetic Customer Support Associates to join our remote team! As a Customer Support Associate, you will be the voice of Chewy, assisting our customers with inquiries about orders, product information, returns, and troubleshooting. Your role will involve creating positive experiences for our customers through chat, email, and phone support. This position offers flexibility and the ability to work from the comfort of your own home!

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Key Responsibilities:

  • Provide exceptional customer service by assisting with inquiries via phone, chat, and email.
  • Resolve customer issues effectively, ensuring a positive experience.
  • Work collaboratively with team members to meet performance goals and improve customer satisfaction.
  • Assist with product information, order statuses, returns, and troubleshooting.
  • Maintain a positive, professional demeanor with customers at all times.

Qualifications:

  • Previous customer service experience is a plus, but not required.
  • Strong communication skills, both written and verbal.
  • Comfortable with technology and multitasking.
  • Empathetic, patient, and solution-oriented.
  • Ability to work independently and stay motivated in a remote environment.
  • Must have a quiet and dedicated workspace.

Benefits:

  • Competitive pay.
  • Paid time off and holiday pay.
  • Medical, dental, and vision benefits.
  • 401(k) with company match.
  • Employee discounts on pet products.
  • Opportunities for career growth and development.

Why Join Chewy? At Chewy, we believe that pets are family, and we strive to make a difference in the lives of our customers. We are committed to creating a supportive and inclusive work environment where our team can grow professionally and personally. With a flexible remote work model, you’ll have the freedom to balance work and life while making an impact in the pet community.

How to Apply: Ready to make a difference? Apply now and become part of the Chewy family! Visit our careers page to submit your application today.

Chewy Remote Jobs Customer support (Work From Home )-id-12951

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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