About the Team

The Dasher & Logistics team is responsible for ensuring every delivery is completed with speed, accuracy and a positive Consumer, Merchant and Dasher experience. Dasher & Logistics owns initiatives that touch all parts of the Dasher life cycle ranging from supply & demand, to cost & quality, to Dasher pay, to Dasher retention, to order batching and beyond. We care about metrics like delivery times, cost per order, delivery quality, dasher compensation, and many more! 

About the Role

You will play an integral role in the Cost & Quality pillar of Dasher & Logistics which focuses on improving delivery quality in order to save the company hundreds of millions of dollars per year which we will reinvest right back into our audiences as better earnings for Dashers and lower prices for Consumers. Your primary goal is to make sure that Dashers are equipped with the right tools, insights and technology to deliver the highest quality outcomes to DoorDash consumers. To accomplish this, you will get into the weeds to understand the needs of Dashers, developing and testing hypotheses, and scaling that impact through working with our Product teams. You will report into a Manager on the Quality team who has been leading the charge in this problem space.

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You’re excited about this opportunity because you will…

• Build analysis to create data-driven decisions to improve the experience for our Users
• Operate at the lowest level of detail to become an expert of this problem space
• Learn how to develop strategies and act on them
• Work closely with cross-functional teams to drive impact for DoorDash

We’re excited about you because…

• You have 1-2+ years of experience in consulting, strategy, financial services, operations, technology, or related experience
• You are able to analyze and synthesize data, make informed decisions and balance quantitative measurement with an empathetic, intuition-based mindset. You can crunch data in SQL/excel independently.
• You love thinking about problems from a first principles approach, and you aren’t afraid to take action and try new things in order to create the future.
• You are able to communicate complex topics in a clear, concise, and thorough way to stakeholders at all levels of the organization.
• You focus on getting stuff done and aren’t afraid to get into the details. No job is beneath you and you lead from the front and with optimism.

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.

Compensation

The location-specific base salary range for this position is listed below.  Compensation in other geographies may vary.

Actual compensation within the pay range will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location.  For roles that are available to be filled remotely, base salary is localized according to employee work location.  Please discuss your intended work location with your recruiter for more information.

DoorDash cares about you and your overall well-being, and that’s why we offer a comprehensive benefits package, for full-time employees, that includes healthcare benefits, a 401(k) plan including an employer match, short-term and long-term disability coverage, basic life insurance, wellbeing benefits, paid time off, paid parental leave, and several paid holidays, among others.

Associate, Dasher & Logistics id-14359